Shipping policy
Shipping Policy
We are committed to providing all customers with a smooth and reliable shopping experience. Below you will find all the information you need regarding shipping and delivery.
Shipping Within the United States
We offer free shipping on all orders within the United States.
Estimated Delivery Time: 7 to 12 business days, Monday through Friday
Order Processing Time: 1 to 3 business days, Monday through Friday
Order Processing
All orders are processed within 1 to 3 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package and stay updated on the delivery status.
Delivery Delays
Although we do our best to meet the estimated delivery times stated above, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, high order volume, or customs procedures. We appreciate your patience and understanding in such cases.
International Shipping
We may also offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please note that additional customs fees, taxes, duties, or import charges may apply for deliveries outside the United States. These charges are the responsibility of the recipient and are non-refundable.
Refused Deliveries
If you refuse a delivery without a valid reason, shipping and return costs may be deducted from your refund amount. To avoid any issues, we encourage you to contact us before refusing a delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at:
Email:
We will do our best to resolve the issue as quickly and efficiently as possible.
Need Help?
If you have any questions about shipping or delivery, please contact our customer support team. We are here to help ensure that you have the best possible experience with our store.
Customer Support Hours:
Monday–Saturday: 8:00 AM–5:00 PM
Sunday: 10:00 AM–4:00 PM
We respond to inquiries within 24 hours on business days.
Store Information
Store Name: Evelyn Boutique
Email: info@shopdearevelyn.com